LEONIDA COLLECTION / STORE INFORMATION
Returns & refunds
Information about damaged goods, cancellations, returns, and statutory consumer rights at Leonida Collection.
Pre-launch draft · Updated October 6, 2026. Legal seller details, customer-support contact, and final operating terms must be completed before orders open.
Damaged, incorrect or defective items
If an item arrives damaged, misprinted, defective, or different from your order, contact customer support promptly with your order number, a description, and photographs where reasonably available. We will assess the issue and arrange the remedy required by applicable law, which may include replacement, repair, or refund.
Printful’s deadlines for claims between us and our supplier do not shorten your statutory rights against this store. Do not send a return to a fulfillment facility without receiving the appropriate return instructions.
15-day returns · return shipping covered
You may request a return within 15 days of receiving your order. We pay the return shipping costs. Contact customer support with your order number to obtain return instructions and arrange store-paid return shipping before sending an item back. The customer-support contact and return address must be published before orders open.
This return window includes change-of-mind and sizing-related return requests. A separate size-exchange process has not been established; contact support about available options. No additional item-condition restrictions or restocking fees are imposed by this policy.
Printing a standard design after an order is placed does not by itself make it legally personalized. Where EU, UK, or other applicable law grants cancellation or withdrawal rights, those rights will be honored. The 15-day voluntary window does not shorten any longer statutory period or rights relating to faulty goods.
Cancellations
Contact support as soon as possible to request a cancellation or change. Production may begin before the request can be processed. This operational limitation does not remove cancellation rights provided by applicable law.
Refund processing
Approved refunds will normally be issued to the original payment method, subject to applicable law and payment-provider requirements. The refund amount, any lawful deductions, and the timing will be explained when the return or claim is accepted. Bank processing may take additional time.
Nothing in this policy limits mandatory rights relating to faulty goods, delivery, cancellation, guarantees, or other consumer protections.